Ordering your new chair is easy at WBMC. You can always call, chat or email with the WBMC staff to help you with your massage chair purchase. Otherwise:
Simply click on the item you want, select the color and quantity you prefer, add to your cart, and then follow the checkout instructions.
You will need to contact us directly to process the order. You can reach us at 888-870-2291 or firstname.lastname@example.org.
Need help ordering your chair? You can call us toll free at 888-870-2291, email us at email@example.com, or use the Live Chat service.
Please note that we are open Monday through Friday from 8:30am to 5:00pm MST.
We want you to be completely satisfied with your purchase, so please don’t hesitate to contact us with any questions you may have.
We accept Visa, MasterCard, Discover, and American Express. And for those that qualify, we also offer 0% Financing through Synchrony Financial.
Those ordering using financing or splitting payments between multiple credit cards must contact WBMC.com directly to process the order.
Yes, but you must call us at 888-870-2291 and we can split your payment between two credit cards.
Depending on when you placed your order, we might be able to make a change if the item has not already left our vendor’s warehouse. Please call us immediately at 888-870-2291 if you need to make a change so that we can do everything possible to ensure that you are happy with your order. There is no guarantee that we will be able to meet all change requests.
If you have any questions about current model and color availability, please call us at 888-870-2291 or email us at firstname.lastname@example.org
We will charge your credit card when you hit “Submit” during the checkout process. Thus, if you place an order and need to cancel it, please call us immediately at 888-883-3330.
When ordering from WBMC.com, you will ALWAYS receive “white glove service.” Here are the differences:
Freight shipping refers to your massage chair being shipped to your house for curbside delivery.
White Glove Delivery means that the chair will be shipped to your house, brought inside the home and is fully assembled before the delivery team leaves.
The delivery time frame of your chair will depend on the delivery destination. Most of our vendor’s warehouses are on the west coast. Please allow up to two weeks for your chair to arrive. Please note that these are only estimates and they are subject to change, particularly during holidays or instances of severe weather.
Once your order has been shipped and the delivery company has provided tracking, we will send you that information to the email you provided during checkout. This is typically within the first 3 business days of placing the order.
We are extremely sorry that your product did not arrive in pristine condition, and we understand how aggravating it is to have to deal with these types of unexpected issues. Please contact us immediately at 888-870-2291 to report damaged product. Our customer service team will help figure out how to handle your unique situation.
We are happy to ship any WBMC product to Hawaii and Alaska, however free shipping may not apply. Please contact us at 888-870-2291 for a customized quote.
We understand that you may change your mind after purchasing one of our chairs, and that’s why WBMC.com offers a 60-day guarantee. If you have any hesitations, please note that you MUST keep all packaging, including boxes, for 60 days to ensure safe return shipping. For additional information about our 60-day risk-free trial, click here.
We are extremely sorry that our product didn’t meet your expectations. As soon as you have made the decision to return your chair, please give us a call at 888-870-2291. We must provide you with a Return Authorization (RA) before you can return your chair. You will then be responsible for packaging the chair and shipping it back to us. In order for your return to be valid, it must be processed within 60 days of receiving the product. Please remember to use all original packing materials and to include any accessories that came with the chair. Items returned without an RA will be refused. For additional information about our 60-day risk-free trial, click here.