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What is the best way to order my new chair?

Ordering your new chair is easy at WBMC. You can always call, chat or email with the WBMC staff to help you with your massage chair purchase. Otherwise:

For a purchase being made on a single credit card:

Simply click on the item you want, select the color and quantity you prefer, add to your cart, and then follow the checkout instructions.

For a purchase being made with multiple credit cards OR using our financing program:

You will need to contact us directly to process the order. You can reach us at 888-870-2291 or

How do I get help during the ordering process?

Need help ordering your chair? You can call us toll free at 888-870-2291, email us at, or use the Live Chat service.

Please note that we are open Monday through Friday from 8:30am to 5:00pm MST.

We want you to be completely satisfied with your purchase, so please don’t hesitate to contact us with any questions you may have.

What methods of payment are available?

We accept Visa, MasterCard, Discover, and American Express. And for those that qualify, we also offer 0% Financing through Synchrony Financial.

Those ordering using financing or splitting payments between multiple credit cards must contact directly to process the order.

Can I split my payment between two credit cards?

Yes, but you must call us at 888-870-2291 and we can split your payment between two credit cards.

I placed my order and I need to make a change. Whom should I call?

Depending on when you placed your order, we might be able to make a change if the item has not already left our vendor’s warehouse. Please call us immediately at 888-870-2291 if you need to make a change so that we can do everything possible to ensure that you are happy with your order. There is no guarantee that we will be able to meet all change requests.

How do I know if the chair I want is in stock?

If you have any questions about current model and color availability, please call us at 888-870-2291 or email us at

When will my credit card be charged for my purchase?

We will charge your credit card when you hit “Submit” during the checkout process. Thus, if you place an order and need to cancel it, please call us immediately at 888-883-3330.

What is the difference between freight shipping and White Glove Delivery?

When ordering from, you will ALWAYS receive “white glove service.” Here are the differences:

Freight shipping refers to your massage chair being shipped to your house for curbside delivery.

  • The carrier will notify you prior to their arrival so you know when to expect your delivery. On the delivery day, the carrier will remove your massage chair from the truck and place it curbside at the address provided. You will then be responsible for bringing the chair inside and assembling it.

White Glove Delivery means that the chair will be shipped to your house, brought inside the home and is fully assembled before the delivery team leaves.

  • The carrier will contact you to set up a delivery time. A two-man team will set up your massage chair and remove any packing material, if you would like.
When can I expect to receive my chair?

The delivery time frame of your chair will depend on the delivery destination. Most of our vendor’s warehouses are on the west coast. Please allow up to two weeks for your chair to arrive. Please note that these are only estimates and they are subject to change, particularly during holidays or instances of severe weather.

Is there a way to track my order?

Once your order has been shipped and the delivery company has provided tracking, we will send you that information to the email you provided during checkout. This is typically within the first 3 business days of placing the order.

How do I report damaged items?

We are extremely sorry that your product did not arrive in pristine condition, and we understand how aggravating it is to have to deal with these types of unexpected issues. Please contact us immediately at 888-870-2291 to report damaged product. Our customer service team will help figure out how to handle your unique situation.

I live in Alaska or Hawaii. Do you ship there?

We are happy to ship any WBMC product to Hawaii and Alaska, however free shipping may not apply. Please contact us at 888-870-2291 for a customized quote.

My new chair just arrived and I’m not sure I want to keep it. How long do I have to decide?

We understand that you may change your mind after purchasing one of our chairs, and that’s why offers a 60-day guarantee. If you have any hesitations, please note that you MUST keep all packaging, including boxes, for 60 days to ensure safe return shipping. For additional information about our 60-day risk-free trial, click here.

I have decided that I don’t want to keep my chair. What do I need to do?

We are extremely sorry that our product didn’t meet your expectations. As soon as you have made the decision to return your chair, please give us a call at 888-870-2291. We must provide you with a Return Authorization (RA) before you can return your chair. You will then be responsible for packaging the chair and shipping it back to us. In order for your return to be valid, it must be processed within 60 days of receiving the product. Please remember to use all original packing materials and to include any accessories that came with the chair. Items returned without an RA will be refused. For additional information about our 60-day risk-free trial, click here.

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